The Hartford Reviews
The Hartford has an overall rating of 1.3 based on 72 reviews. Customer feedback on The Hartford is mixed: The Hartford reviewers highlight positive aspects like excellent customer service, competitive pricing, easy online claims process, comprehensive coverage options, which strongly appeal to individuals and families seeking reliable insurance solutions. However, The Hartford is often criticized for its limited local agent availability, complex policy details, occasional slow claims processing, higher premiums for certain demographics.
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All The Hartford Reviews (72)
MelanieWheeler
May 27, 2026
"Am I the only one who found the claim process super frustrating?"
Am I the only one who felt totally lost during the claim process? It took forever to get a response, and when I finally did, nobody really explained what was going on in a clear way. The whole thing just felt way more stressful than it needed to be.
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BonnieLloyd
April 16, 2026
"I signed up with The Hartford thinking..."
I signed up with The Hartford thinking, you know, it would be a decent deal, but the price just kept feeling way too high for the coverage I was getting. Every time I looked around and compared quotes, other companies seemed to offer pretty much the same thing for less.
The customer service was fine, I guess, not awful or anything, but there wasn’t really anything that made me feel like the higher cost was worth it. It kind of felt like I was paying extra just for the name, so yeah, I probably wouldn’t use them again unless their rates came down a lot.
The customer service was fine, I guess, not awful or anything, but there wasn’t really anything that made me feel like the higher cost was worth it. It kind of felt like I was paying extra just for the name, so yeah, I probably wouldn’t use them again unless their rates came down a lot.
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JamesHarris_43
April 11, 2026
"I reached out about my complaint, but nothing..."
I reached out about my complaint, but nothing was ever fixed and nobody called me back. It felt like I was just waiting around for a response that never came.
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MCCLINTOCK
April 02, 2026
"Online account failed when I needed it most"
I tried to manage my policy online, and of course it started acting up right when I actually needed to get something done. The login would work one minute, then throw errors the next, and I kept getting sent in circles. Really frustrating timing and not helpful at all.
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selma.Bettencourt
March 31, 2026
"Billing used to be more straightforward"
I don’t know what changed, but the billing used to feel a lot easier to trust. Lately my bill is almost never the amount I’m expecting, and random extra charges keep showing up. When I asked about them, nobody could really explain what they were for. I even had to call twice just to get one charge corrected. At this point, I feel like I have to check every statement line by line.
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carl_Davilla87
March 23, 2026
"Renewal felt more frustrating than it needed to be"
My auto policy renewal came up , and the price was a bigger jump than I was ready for . I went online hoping I could figure out what changed , but the site just kept sending me around in circles .
I called in to ask about it , and the person I spoke with was polite enough . The annoying part was having to repeat the same information more than once , and I still didn’t really get a clear explanation .
In the end , I renewed mainly because I was almost out of time . It wasn’t because I felt confident or satisfied with the process , which made the whole thing frustrating .
I called in to ask about it , and the person I spoke with was polite enough . The annoying part was having to repeat the same information more than once , and I still didn’t really get a clear explanation .
In the end , I renewed mainly because I was almost out of time . It wasn’t because I felt confident or satisfied with the process , which made the whole thing frustrating .
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ruby1975
March 17, 2026
"I tried using the mobile app to pay..."
I tried using the mobile app to pay my bill, but it kept freezing right when I needed it to work. The login is also unreliable — well, not totally broken, but it fails about half the time for me. I ended up having to grab my laptop to finish the payment, which defeats the whole point of having the app...
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Shon_jones93
March 15, 2026
"I had auto insurance with The Hartford and..."
I had auto insurance with The Hartford and, filing a claim with them was way more stressful than it needed to be. I waited days for someone to call me back, and when I finally did get answers, they somehow changed depending on who I talked to. Super helpful, obviously. The payout also felt a lot lower than I expected, and no one seemed particularly concerned about explaining it or making the process easier. After that whole mess, I switched providers. Can’t say I miss the experience.
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JOHNSON
March 09, 2026
"Couldn’t get a clear answer"
I was already feeling stressed when I reached out, and the whole experience just made it worse. The communication was all over the place — I kept getting transferred to different people, and each person seemed to tell me something different. Emails took way too long to get answered, and when someone finally did reply, it usually didn’t even address what I asked. It felt like nobody was really reading my messages. Super frustrating, and I still don’t feel like I have a clear idea of what’s going on
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Lance.myers
March 08, 2026
"And it’s way too expensive now"
i’m not sure what happened, but the prices seem to have jumped for no real reason. It used to feel reasonable, but now it’s just hard to justify.
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hello_yvonne826
March 03, 2026
"Waited way too long for a reply"
I had to wait forever, it felt like, just to hear back. When they finally did respond, there wasn't really much help in what they said, so frustrating it was.
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GeraldMartin_31
January 30, 2026
"AARP discount didn’t really help"
I thought the AARP discount was going to make a difference, but I still ended up paying more than I did with my old insurance. On top of that, I felt like I kept getting passed from one person to another instead of getting a straight answer. Frustrating overall
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richard.Sharp
January 23, 2026
"Discounts basically disappeared"
I was hoping to find some decent deals, but there were barely any real discounts showing up. It got annoying after a while, once I paid, I started feeling a bit unsure about whether I could really trust it.
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leonard1980
January 20, 2026
"Payment options were confusing and limited"
I had a frustrating time trying to pay on thehartford.com. The payment choices felt really limited, and the site kept pushing me toward the same setup instead of letting me use the option I actually wanted. What made it more confusing was that the email seemed to say one thing, but the website showed something else. For a company this big, I expected the process to be a lot smoother. 1 star.
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antonherren1693
January 18, 2026
"I couldn’t really tell what was covered"
I had a hard time understanding what my coverage included. I like to know exactly what I’m signing up for so I don’t get caught off guard later, but the details never felt very clear to me.
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zachary2005
January 17, 2026
"Canceling was harder than it needed to be"
Tried to cancel and just kept getting bounced around. Took way longer than it should have. Definitely not worth the hassle.
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don_Velasco70
January 16, 2026
"I used thehartford.com to make some..."
I used thehartford.com to make some changes to my policy, and overall it was okay. There were a few options to adjust coverage and add things, so it did help me get closer to what I needed.
That said, some of the choices felt limited, and the explanations weren’t always super clear. I also sent a message about what I was trying to do, but the response made it feel like nobody really read what I wrote, which was frustrating.
It’s fine if you just need basic customization, but I wish it was easier to compare the options and see how each change affects the price before clicking through everything
That said, some of the choices felt limited, and the explanations weren’t always super clear. I also sent a message about what I was trying to do, but the response made it feel like nobody really read what I wrote, which was frustrating.
It’s fine if you just need basic customization, but I wish it was easier to compare the options and see how each change affects the price before clicking through everything
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Julie.waters
January 15, 2026
"Dealing with my home claim was a headache..."
Dealing with my home claim was a headache. It took weeks to get any real update, and every time I called I felt like I was being passed to someone else who didn’t really have an answer. The payout explanation was confusing too and didn’t make much sense. On top of that, the reminders felt way too aggressive, like they were chasing me constantly even though I was still waiting on them. I wouldn’t choose them again for home insurance.
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RichardLeslie_29
January 09, 2026
"Honestly not worth it for my business"
I gave it a try hoping it would help, but it really didn’t do much for my business. The negatives stood out way more than anything useful, and I mostly just felt like it wasn’t worth the time or money. I wouldn’t use it again.
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josephwingate9057
January 04, 2026
"Rates keep going up"
My premiums went way up and I don’t know why. Nothing really changed on my end, so it feels frustrating to see the rates keep jumping for no clear reason.
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